Frequently Asked Questions

Thank you for choosing CentriNet online banking & Bill Payment!

In order to make your online banking experience as convenient as possible, please refer to the following frequently asked questions. If additional information is needed, please contact our Customer Response Center at (603) 647-4446 or (toll free) 800-483-0220.

CentriNet Online Banking FAQs

What is CentriNet?

CentriNet is an Internet banking solution for all of your banking requirements, enabling 24 hour, 365 days a year access to your account(s) with state-of-the-art precision that affords new levels of functionality.

CentriNet allows you to:

  • Access your account(s) 24 hours a day, 365 days a year
  • Transfer funds between Centrix Bank accounts
  • View account balances and activity
  • View your interest rate(s)
  • Initiate stop payment requests
  • Download current-day history
  • Download prior-day balances and history
  • Review statement history and detail
How can I get CentriNet?

To bank online with CentriNet, you need:

  • A Centrix Bank account
  • Internet access
  • Internet browser that supports 128-bit encryption
  • CentriNet ID You will need to complete an agreement to identify which accounts you wish to access online. An ID will be assigned within two business days after receiving your agreement.
How do I use CentriNet?

After you enter your CentriNet ID and password on the log-in screen, your account(s) and corresponding balances are listed. If you want more detail or want to carry out a transaction, select a function from the drop-down menu located on the right-hand side of the screen. 

Does my Internet browser require anything special?

Your Internet browser must have 128-bit encryption. Without this, you will not be able to access CentriNet due to security issues. You can test your browser by following the Test Browser link located in the upper right-hand corner of the CentriNet log-in screen. 

Is CentriNet a secure online product?

Yes! Our Internet banking service employs Secure Socket Layer (SSL) protocol (to ensure all data is encrypted), industry leading firewalls, custom-designed architecture, and unique identifiers and passwords. All of this is designed to ensure the safety of your Internet banking transactions. 

Can I view my check images online?

CentriNet gives you the ability to view and print your check images online; click on the check numbers to view the images of your check. You can even 'flip' the checks to view the reverse sides for endorsement information.

What happens if I forget my CentriNet ID or password?
Call our Customer Response Center at (603) 647-4446, or if out of the local calling area: 800-483-0220, Monday through Friday from 8:00 a.m. to 5:30 p.m. and a customer service representative will reset your log-in information. 
What happens if I don't log off the system?

As a security measure, CentriNet has a ten minute time-out feature. If you are logged into the system and do not make any key strokes for ten consecutive minutes, the system will automatically log you out. You will need to log-in again to resume your session. 

What happens if I get locked out of my CentriNet account?

CentriNet allows three attempts to log-in to your account. If you are unsuccessful on all three attempts, you will get a message indicating that you have been locked out. Your account can be unlocked by calling our Customer Response Center at (603) 647-4446, or if out of the local calling area: 800-483-0220, Monday through Friday from 8:00 a.m. to 5:30 p.m. Your password will be reset to a default password, and you will be prompted to change the password the next time you log-in.

What happens if I get an error message?

If you get an error message, please note the error message and error number along with the time. Next, contact Centrix Bank at (603) 647-4446, or if out of the local calling area: 800-483-0220 and report the error to a specialist in our Customer Response Center. We will make every effort to resolve the error as soon as possible. 

Bill Payment FAQs

Can I sign up for Bill Payment and not have CentriNet?

Bill Payment works in conjunction with CentriNet; therefore, you will need CentriNet in order to use our Bill Payment service. 

How are payments through Bill Payment processed?

Payments are made by either drafts from your account or transmitted electronically.

How do I know if a payee is electronic or draft?

When you select the option to set up a payee, search our electronic database to see if the payee will accept an electronic payment. If they will not, you can then elect to set them up to receive a draft for the payment. If at a later date you find out that your payee is accepting electronic payments, you can change the payment method.

Who can I pay with Bill Payment?

You can pay anyone in the United States, from your next door neighbor to your utility company. The only restriction is that you cannot make a payment to any government agency. 

How late in the day can I enter, edit or delete payments?

You may delete a payment scheduled for the current day or any future date, provided it is deleted by 3:00 a.m. on the scheduled payment date. If it is after 3:00 a.m. and your payment was sent electronically, it will be too late to stop it. If your payment went out as a draft, a stop payment can be placed on that draft by contacting our Customer Response Center at (603) 647-4446, or if calling out of the local calling area: 800-483-0220. 

How far in advance can I schedule a payment?

We recommend scheduling payments no less than 90 days prior to the payment date, even though payments can be set up even further in advance. 

Can I stop payment on a Bill Payment?
You may place a stop payment on any draft you have issued that has not been paid against your account. However, you will not be able to place a stop payment on an electronic payment. Please be advised there is a fee for a stop payment request. Please contact our Customer Response Center at (603) 647-4446, or if out of the local calling area: 800-483-0220 for further assistance. 
Can I edit payee addresses?

Yes, simply click on the Bill Payment list, select the payee, then click on Edit. You can also access the Help feature at anytime for assistance. 

Are confirmation numbers important?

Yes. A confirmation number will be assigned to each Bill Payment at the time you submit your request. We suggest you write these numbers down for future reference. They help us to resolve any questions and expedite any request you may have about your Bill Payment transactions.