September 2, 2010
Thank you for choosing CentriNet online banking & Bill Payment
In order to make your online banking experience as convenient as possible, please refer to the following frequently asked questions. If additional information is needed please contact our Customer Response Center.
CentriNet Online Banking FAQs
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| Q | What is CentriNet ? |
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| A | CentriNet is an Internet banking solution for all of your banking requirements, which enables 24 hour, 365 days a year access to your account(s) with state of the art precision that affords new levels of functionality. CentriNet allows you to:
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| Q | How can I get CentriNet? |
| A | To bank online with CentriNet you need:
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| Q | How do I use CentriNet? |
| A | After you enter your CentriNet ID and password on the login screen, your accounts and the corresponding balances are listed. If you want more detail or want to carry out a transaction, select the function from the drop down menu located on the right of the screen.
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| Q | Does my Internet Browser require anything special? |
| A | Your Internet Browser must have 128 bit encryption. Without this, you will not be able to access CentriNet due to security issues. You can test your browser by following the Test Browser link located in the upper right hand corner of the CentriNet screen.
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| Q | Is CentriNet a secure online product? |
| A | Yes! Our Internet banking service employs Secure Socket Layer (SSL) protocol (to ensure all data is encrypted), industry leading firewalls, custom designed architecture, and unique identifiers and passwords. All this is designed to ensure the safety of your Internet banking transactions.
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| Q | Can I view my check images online? |
| A | CentriNet gives you the ability to view and print your check images online; click on the check numbers to view the images of your check. You can even “flip” the checks to view the reverse sides for endorsement information.
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| Q | What happens if I forget my CentriNet ID or Password? |
| A | Call our Customer Response Center at (603) 647-4446 or, if out of the local calling area, (800) 483-0220 Monday thru Friday 8:00AM to 5:30PM and a specialist will reset your login information.
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| Q | What happens if I don’t log off the system? |
| A | As a security measure CentriNet has a ten minute time-out feature. If you are logged into the system and you do not make any key strokes for ten consecutive minutes, the system will automatically log you out. You will need to log in again to resume your session.
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| Q | What happens if I get locked out of my CentriNet account? |
| A | CentriNet allows three attempts to log into your account. If you are unsuccessful on all three attempts, you will get a message indicating that you have been locked out. Your account can be unlocked by calling our Customer Response Center at (603) 647-4446 or, if out of the local calling area, (800) 483-0220 Monday thru Friday 8:00AM to 5:30PM. Your password will be reset to a default password, and you will be prompted to change the password the next time you log in.
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| Q | What happens if I get an error message? |
| A | If you get an error message please note the error message, and error number along with the time. Then simply contact the Bank at (603) 647-4446 or, if out of the local calling area, (800) 483-0220 and report the error to a specialist in our Customer Response Center. Centrix Bank will make every effort to resolve the error as soon as possible.
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Bill Payment FAQs
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| Q | Can I sign up for Bill Payment and not have CentriNet? |
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| A | Bill Payment works in conjunction with CentriNet. You need CentriNet in order to use Bill Payment.
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| Q | How are bill payments processed? |
| A | Payments are either made by drafts from your account or transmitted electronically.
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| Q | How do I know if a payee is electronic or draft? |
| A | When you select the option to set up a payee, search our electronic database to see if the payee will accept an electronic payment. If they will not, you can then elect to set them up to receive a draft for the payment. If at a later date you find out that your payee is accepting electronic payments, you can change the payment method.
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| Q | Who can I pay with Bill Payment? |
| A | You can pay anyone in the United States, from your next door neighbor to your utility company. The only restriction is that you cannot make payment to any government agencies.
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| Q | How late in the day can I enter, edit or delete payments? |
| A | You may delete a payment scheduled for the current day, or any future date, provided it is deleted by 3:00AM on the scheduled payment date. If it is after 3:00AM and your payment was sent electronically, it is too late to stop it. If your payment went out as a draft, a stop payment can be placed on that draft through our Customer Response Center at the Bank.
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| Q | How far in advance can I schedule a payment? |
| A | We recommend scheduling payments no less than 90 days prior to payment date, but payments can be set up even further in advance.
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| Q | Can I stop payment on a Bill Payment? |
| A | You may place a stop payment on any draft that you have issued that has not been paid against your account. You may not place a stop payment on an electronic payment. There is a fee for a stop payment request. Please contact our Customer Response Center at (603) 647-4446 or if out of the local calling area, (800) 483-0220 for further assistance.
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| Q | Can I edit payee addresses? |
| A | Yes, simply click on the Bill Payment list, select the payee, then click on EDIT. You can also go to the HELP feature anytime.
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| Q | Are confirmation numbers important? |
| A | Yes. A confirmation number will be assigned to each bill payment at the time you submit your request. We suggest that you write these numbers down for future reference. They help us to resolve any questions and expedite any request you may have about your Bill Payment transactions.
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